Snappy | Enterprise Edition Software Features

Enterprise Edition

Maximize Efficiency & Made Simple

QMS Web Server
QMS Kiosk
QMS Counter Call Unit
QMS Counter Display
QMS Queue Status Display

QMS Web Server

Company Information
- To provide comprehensive company information, our system allows you to input essential details such as the company name, site name, telephone number and website link.
Employee Configuration
- Our system allows you to effortlessly add employees who will be responsible for processing tokens at the counter. With the ability to input employee information including employee ID, password, phone number and email address, you can effectively manage and track their activities within the token processing system.
- No Restrictions.
Employee Privileges
- With our platform, you have the flexibility to assign access rights to individual employees, allowing them to securely access and manage specific features and functionalities.
Service Configuration
- Our platform allows you to easily add and highlight the diverse services your company provides.
- Maximum 100 service only user can configure.
Service Grouping
- Easily expand your service offerings by adding sub-services under service groups, creating a structured and organized presentation for your customers.
- No restrictions for add groups.
Token Announcement
- Our system empowers you to choose the audio type, how many times to play audio, adjust the language priority, ensuring a tailored and impactful voice announcement experience.
- In our voice announcement feature, you have several options available. Firstly, you can select the audio type, what ever it's the default audio or customized audio sounds, to suit your preference.
- Can choose speech type (Calling by Single Character or Calling by Word E.g.: For 50 – Call as Fifty or Five zero).
Backup
- Backup: Our system offers backup to ensure data integrity. You can perform instant backups, allowing you to quickly capture and preserve the latest data.
- Schedule Backup: Additionally, you can schedule automated backups at regular intervals, ensuring that your data is consistently backed up without manual intervention.
- Restore: Further more, our system provides a seamless restore feature, enabling you to effortlessly recover and restore backup data whenever needed.
Report
- Efficiently track and analyze your operations by accessing the report page, where you can view comprehensive reports categorized by date. Dive into detailed token reports and gain insights into employee performance with employee-based reports as well as customer visiting report.
Multilingual Support
- You can easily add new languages or even user-defined languages to ensure comprehensive language coverage for your customers.
- Text layout alignment is a customizable feature, enabling you to select between left-to-right or right-to-left alignment based on language requirements.
- Ten languages support (Base english only).
- Any 8 additional languages.
Token Receipt Configuration
- You can customize token receipt as font size, font weight & height, labels configuration as well as you can change logo size.
- We provide 2 template for token receipt.
Customize Design
- You can customize the template for kiosk, counter display, queue status display.
- You can change some views for device label size, color, font, width, height, background.
Built in Web Browser
- Our QMS web application offers the convenience of accessibility through your preferred browser, allowing you to browse and utilize its features seamlessly.
- Whether you prefer chrome, firefox, safari or any other popular browser, our QMS web application is designed to be compatible and user-friendly across various platforms.
Dashboard
- Our advanced dashboard empowers you with a comprehensive overview of your operations, providing reports on the total number of tokens, service details, employee status, priority token information, device statistics for kiosks, counter call unit details, counter display analytics, queue status updates, digital signage device status details, date-wise reports and the latest token information.
Time Synchronization
- You can choose to update the QMS server time to all QMS devices, ensuring consistent and accurate timekeeping throughout your QMS devices.
- Alternatively, you have the option to update the NTP server time to all devices, leveraging the Network Time Protocol to synchronize the time across your QMS devices efficiently.
Web Ticketing (Pricing)
- Take advantage of our web ticketing feature, which not only allows you to generate tokens on the web counter and also provides the option to print tokens or send SMS notifications to customers.
Token Series
- Our platform enables you to customize token series according to service types or priority levels.
- You have the ability to assign unique token series for various services or assign unique token series for various prioritize tokens, ensuring a streamlined workflow.
Prefix Token
- With our system, you have the ability to configure prefixes for services and priorities, allowing for easy identification and categorization.
Token Range
- You have the ability to define the start and end range for tokens, offering flexibility in token numbering.
CMS Support
- The Central Monitoring System allows you to access and analyze reports from more than one QMS Server Data instances simultaneously, providing a comprehensive overview of your operations.
Mobile Ticketing Support
- Our platform offers the convenience of mobile ticketing, allowing users to book tokens and schedule appointments directly from their mobile devices.
- Through our mobile ticketing functionality, users can enjoy the convenience of booking tokens and scheduling appointments at their fingertips, anytime and anywhere.
Customer Prioritization
- To streamline the customer experience, we offer the convenience of accessing customer details by simply swiping or using NFC card technology if they are Emirates ID card holders.
- The priority token feature guarantees that tokens with higher priority are called before any other tokens, regardless of their position in the queue.
COS Token
- Use to allocated new service to the already taken token without getting new token from kiosk.
Enterprise

Multi Level of Service Processing
- We provide your customers with the convenience of selecting multilevel services through a single token.
Enterprise

Alert by E-mail
- Our system incorporates an email alert feature that notifies the admin when an employee login in after the designated time, ensuring prompt awareness of any late logins.
- Similarly, Email alerts can be configured to notify the admin when an employee logs out before or after the specified time, allowing for effective monitoring of their attendance.

QMS Kiosk

Platform
- Our platform offers the flexibility to process to get tokens in either the android kiosk application or the web application to get web ticketing.
- Android standalone kiosk (Unlimited).
- Web ticketing (Pricing).
Language Selection Screen
- Our user-friendly system enables customers to easily navigate and select their preferred language for the entire token process.
- Ten languages support (Base english only).
- Any 8 additional languages.
Service Selection Screen
- Our service menu is designed to accommodate all preferences, enabling customers to select a single service or multiple services for a comprehensive experience.
- We offer your customers the option to select a single service or multiple services based on their preferences.
Keyboard Configuration
- Our application offers a unique feature where users can select their preferred language and the system automatically displays a language-based keyboard throughout the entire token process.
Instant SMS (Pricing)
- By choosing the SMS method, users can easily receive their tokens receipt directly on their mobile devices.
- Users can simply collect their token from the printer.
- Customer can take token receipt via printer and SMS.
Token SMS Remainder (Pricing)
- The configuration allows for customization of the SMS delivery time, ensuring that customers receive timely notifications based on the specified token waiting time and same as service based waiting token.
Manual Service Configuration
- Our kiosk software includes a user-friendly manual service configuration tool, enabling administrators to effortlessly determine which services are showcased on the kiosk display.
Arabic Font for Token
- The kiosk application now supports arabic font for tokens, ensuring that customers in arabic-speaking regions can easily read and understand their assigned token numbers.
Kiosk Advertisment
- By advertising in a kiosk display, you have the opportunity to significantly boost your business. With a well-designed and captivating advertisement in a kiosk display, you can attract a wider audience and increase brand awareness.
- You can add Scroll text, Image slider, Video & Popup in kiosk advertisement.
Automatic Token Update to Counter
- Language Based Updation : To enhance communication, the token system can be adjusted to provide updates on the counter call unit based on the language known by the employee, facilitating seamless interactions with customers.
- Service Based Updation: The token updation system is designed to allocate the user-selected token to the specific counter responsible for processing the corresponding service.
Customer Identification
- Our advanced kiosk technology empowers you to retrieve customer details, including their name, mobile number and even capture their photo, all in one seamless process.
- Our system recognizes Emirates ID cards, We have streamlined the process for VIP customers to retrieve comprehensive details through their Emirates ID card. Emirates ID card holders who are VIP customers can now enjoy the privilege of accessing detailed information effortlessly. As well as Normal MSR and NFC card will support in out system.
Shift Based Token Process
- Our system, you have the capability to implement a shift-based token processing method according to your operational requirements.
MSR & NFC Integration
- MSR and NFC integration, the kiosk application can instantly retrieve user details by scanning their cards, eliminating the need for manual data entry.
Enterprise

Manual Choosing of Counter
- The user has the option to manually select the desired counter when using the kiosk.

QMS Counter Call Unit

Platform
- Our platform offers the flexibility to employee process the tokens in either the android counter call unit application or the web application to process the token.
Normal Queue Counter process
- Our platform offers a normal template specifically designed for the normal queue process. The normal template showcases essential information such as the token number, customer name, date & time, counter number, selective tokens, upcoming tokens, estimated waiting time, allowing employee to stay informed throughout the queue process.
- By default 5 counters (Maximum Counter License Limit 250).
Next
- By clicking the "Next" button, users can effortlessly advance to the next token, ensuring a smooth and efficient workflow.
Recall
- Ensure efficient customer service by utilizing the "Recall" button to call a token again when the customer hasn't yet reached the counter.
Employee Details
- In addition to displaying the date & time, the system also present comprehensive employee details.
- Display the employee's name in counter call unit.
- Display the employee profile image on the counter call unit for enhanced identification.
Selective Token
- Selective token process to you can select any token in waiting token list to process the token.
Multilingual Support
- The software application boasts robust multi language support, allowing employee to seamlessly choose known languages for a truly global experience.
- Ten languages support (Base english only).
- Any 8 additional languages.
Retail Queue Counter Process (Pricing)
- With our retail template, you can easily track the progress of customer orders through distinct stages, including "Processed," "Processing," and "Dispatched," ensuring smooth and organized retail queue management.
Forward
- The application now includes a forward button that allows users to seamlessly forward tokens to either another counter service or the same counter service for efficient processing.
Start
- To initiate the service for the current token, simply click the "Start" button to activate its functionalities.
Pause
- If you wish to temporarily halt the service for the current token, just click on the "Pause" button.
Complete
- To finalize the token services, simply click the "Complete" button, ensuring that all necessary tasks are finished.
Total Server Tokens
- Employees can easily track their progress and productivity by viewing the total served token, which shows the number of tokens they have successfully completed.
Employee Performance Status
- Real-time performance status updates for employee token process status.
Performance Alert Popup
- The performance alert popup provides real-time notifications tailored to individual employee's performance.
Not Appear Next
- When you don't have particular token customer on your site... click the next not appearing button.
Indicate Service Alloted Time Exceed
- Indicating counter call unit timer if service allotted time exceed when blinking the text with red color.
Priorty Wise Call
- Our customer service platform is designed to prioritize token processing for VIP customers, ensuring that their requests receive immediate attention and resolution.
Continue Service
- If customer need other one service to complete or continue the process that time you click the continue service button.
Show Customer Details
- The counter call unit conveniently displays essential customer information such as their name, number, and ID allowing service agents to quickly identify and assist them.

QMS Counter Display

Platform
- Our platform offers the flexibility to customer to show the queue status tokens set in either the android queue status display application or LED to show.
- The counter display system allows for the seamless of up to 250 counter displays, providing sample space for showcasing a wide range of token details.
Template Screen
- Our collection offers an extensive range of eye-catching templates designed specifically for counter displays.
- We provide an extensive templates of 24 templates specifically designed for counter displays, ensuring that you can find the perfect style to showcase information effectively.
Token Number
- The counter display board prominently showcases the current counter process token number, allowing customers to know when it's their turn for service.
LED Indicator
- The LED Indicater on the counter display is a useful tool to inform the customer when the service is free or not available or busy. The LED Indicater provides 3 color light to show real-time information.
- This configuration will work according to the device purchased by customer. If there is no light indicator in device then it won’t be applicable.
Multilingual Support
- The software application boasts robust multi language support, allowing employee to seamlessly choose known languages for a truly global experience.
- Ten languages support (Base english only).
- Any 8 additional languages.
Waiting Count
- The waiting token count feature displays the total number of waiting tokens, giving users an overview of the queue and the estimated waiting time.
Counter Display Advertisment
- By advertising in a kiosk display, you have the opportunity to significantly boost your business. With a well-designed and captivating advertisement in a kiosk display, you can attract a wider audience and increase brand awareness.
- You can add Scroll text, Image slider, Video & Popup in counter display advertisement.
Customer Details
- Our customer, you have the ability to display the customer's name on the counter display, providing a personalized and welcoming experience.

QMS Queue Status Display

Platform
- Our platform offers the flexibility to customer to show the queue status tokens set in either the android queue status display application or LED to show the token informations.
Normal Queue Process Template
- Our queue management system offers a range of 10 templates for queue status display, allowing businesses to choose the design that best fits their brand and environment.
Retail Process Template (Pricing)
- With our retail template, you can easily track the progress of customer orders through distinct stages, including "Processed","Not Appeared", "Processing," and "Dispatched," ensuring smooth and organized retail queue management.
Multilingual Support
- The software application boasts robust multi language support, allowing employee to seamlessly choose known languages for a truly global experience.
- Ten languages support (Base english only).
- Any 8 additional languages.
Show Token & Counter Number
- The queue status display will showcase the 5 tokens set along with a counter number, providing customers with clear visibility of their position in line.
Mapping Counter
- Our application offers token display configuration, allowing users to customize the counter-based token presentation according to their preferences in queue status display.
Mapping Service
- The token display configuration feature allows businesses to customize their service-based tokens, ensuring that customers receive clear and accurate information about the services token they are waiting.
Queue Status Display Advertisment
- Maximize the visibility of your products and services with our advertisement screen, providing a powerful platform to boost your brand and captivate potential customers.
- You can add Scroll text, Image slider, Video & Popup in queue status display advertisement.

Company Information

Employee Configuration

Employee Privileges

Service Configuration

Service Grouping

Token Announcement

Backup

Report

Multilingual Support

Token Receipt Configuration

Customize Design

Built in Web Browser

Dashboard

Time Synchronization

Web Ticketing (Pricing)

Token Series

Prefix Token

Token Range

CMS Support

Mobile Ticketing Support

Customer Prioritization

COS Token

Multi Level of Service Processing

Alert by E-mail

Platform

Language Selection Screen

Service Selection Screen

Keyboard Configuration

Instant SMS (Pricing)

Token SMS Remainder (Pricing)

Manual Service Configuration

Arabic Font for Token

Kiosk Advertisment

Automatic Token Update to Counter

Customer Identification

Shift Based Token Process

MSR & NFC Integration

Manual Choosing of Counter

Platform

Normal Queue Counter process

Next

Recall

Employee Details

Selective Token

Multilingual Support

Retail Queue Counter Process (Pricing)

Forward

Start

Pause

Complete

Total Server Tokens

Employee Performance Status

Performance Alert Popup

Not Appear Next

Indicate Service Alloted Time Exceed

Priorty Wise Call

Continue Service

Show Customer Details

Platform

Template Screen

Token Number

LED Indicator

Multilingual Support

Waiting Count

Counter Display Advertisment

Customer Details

Platform

Normal Queue Process Template

Retail Process Template (Pricing)

Multilingual Support

Show Token & Counter Number

Mapping Counter

Mapping Service

Queue Status Display Advertisment